Refund Policy

Floovo
Website: https://floovo.shop
Last updated: 01-01-2026

At Floovo, we want you to shop with confidence. If you’re not fully satisfied with your purchase, please review our refund policy below.

Return Eligibility

You may request a return within 15 days of receiving your item, provided that:

  • The item is unused, unworn, and in its original condition

  • The item is returned in original packaging (if applicable)

  • Proof of purchase (order number or receipt) is provided

Non-Returnable Items

The following items are not eligible for return or refund:

  • Perishable goods

  • Personalized or custom-made items

  • Clearance or final sale items

  • Gift cards

  • Items showing signs of use, wear, or damage not caused during delivery

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Please contact us within 48 hours of delivery

  • Include your order number and clear photos or videos showing the issue

Once verified, we will offer a replacement, store credit, or refund, depending on the situation.

How to Request a Return

To start a return, please email us at:

Email: support@floovo.shop

Include the following information:

  • Order number

  • Item(s) you wish to return

  • Reason for return

  • Photos (if the item is damaged or incorrect)

We will respond with return instructions once your request is reviewed.

Return Shipping

  • Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.

  • Shipping fees are non-refundable.

Refund Processing

  • Once we receive and inspect your return, we will notify you of approval or rejection.

  • Approved refunds will be issued to the original payment method.

  • Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

  • Orders that have already been processed or shipped may not be eligible for cancellation.

Chargebacks & Disputes

Before filing a chargeback or dispute, please contact us first. Unnecessary chargebacks may delay resolution and may result in account or order restrictions.

Contact Information

If you have any questions about this Refund Policy, please contact us at:

Email: floovo7@gmail.com
Website: https://floovo.shop

Physical Store Location (USA):
525 E 16TH ST, Berwick, PA, United States, Pennsylvania